:: Salesforce / Health Cloud
Health Cloud implementation with patients at the centre
Care teams lose time looking for information spread across systems. We set up Salesforce Health Cloud so coordinators, nurses and support staff see each patient’s details, care plan and history in one place, connected to your EHR and protected with the right safeguards.
Patient 360 and care plans
EHR integration
HIPAA safeguards
:: What we do
What our Health Cloud work covers
Providers, payers, digital health companies and life sciences teams.
01
Patient and member 360
Demographics, conditions, care team, appointments and communications on one record.
02
Care plans and coordination
Care plan templates, tasks and goals so every member of the care team knows the next step.
03
Referrals and intake
Referral tracking and digital intake forms that create records without re-typing.
04
EHR integration
Data exchange with Epic, Cerner (Oracle Health) or athenahealth using FHIR and HL7 standards.
05
Patient portal
An Experience Cloud portal for appointments, forms, messages and care plan progress.
06
Security and compliance setup
Shield encryption, field-level security, audit trails and access rules designed around HIPAA requirements.
:: Health Cloud use cases
What healthcare organisations use Health Cloud for
Health Cloud adds a patient and member data model to Salesforce. These are the jobs it is most often set up to do.
Hospitals
Patient 360 and care coordination
One view of the patient across departments, with care plans, tasks and the care team in one place.
Read the blueprint
Referrals
Referral management
Incoming referrals captured, triaged and tracked to an appointment, with status visible to the referring provider.
Home health
Home and community care
Visit scheduling, care plans and mobile access for staff who work in patients’ homes.
Payers
Member services
Member questions, benefits, prior authorisations and care management handled in one console.
Life sciences
Patient support programmes
Enrolment, adherence check-ins and financial support for patients on a specific therapy.
Digital health
Patient portals and apps
Self-service portals for appointments, forms and messages, connected to Health Cloud records.
Read the blueprint
:: How it works
How a Health Cloud implementation runs
A first phase usually goes live in 10 to 16 weeks.
Weeks 1 to 3
Discover
Care workflows, data sources, compliance needs and integration points mapped with clinical and IT staff.
Weeks 4 to 9
Build
Patient records, care plans, referrals and security model configured in a sandbox.
Weeks 8 to 13
Integrate
EHR and other system connections, built and tested with de-identified data.
Weeks 13 to 16
Launch
Training for care teams, go-live and a 30-day review.
:: Step by step
How a Health Cloud implementation comes together
Healthcare projects live or die on data, privacy and clinician time. We plan for all three from the first week.
01
Pick the first care programme
Start with one programme, such as referrals or chronic care management, with clear owners and measures.
02
Agree the patient data model
Which data lives in Health Cloud and which stays in the EHR, and how patients, providers and care teams relate.
03
Set up privacy and security
A signed BAA with Salesforce, Shield encryption where needed, field-level access, audit trails and minimum-necessary access.
04
Integrate the EHR
FHIR APIs, HL7 feeds or MuleSoft to bring in demographics, encounters and conditions, and send back what the EHR needs.
05
Build care plans and workflows
Assessments, care plans, tasks and reminders designed with the clinicians and coordinators who will use them.
06
Pilot, train and expand
Launch with one team, measure, adjust, then add programmes, locations or patient-facing portals.
:: Cost and timeline
How much does a Health Cloud implementation cost?
Typical prices for our Health Cloud work, based on a senior team at $25 to $35 an hour. Health Cloud licences, and Shield if you need it, are billed separately by Salesforce.
Discovery and design
$8k – $15k
3 to 4 weeks
Programme selection, data model, security design, integration plan and a fixed quote for the first phase.
First programme
$40k – $100k
10 to 16 weeks
One care programme live with EHR integration, care plans, reporting, security setup and training.
Multi-programme rollout
$100k – $250k+
4 to 9 months
Several programmes, locations or portals, more EHR data and ongoing releases.
What it costs to run
Health Cloud licences per user, Shield or other add-ons if needed, integration hosting such as MuleSoft, and ongoing admin and compliance reviews.
What moves the price
Number of care programmes
EHR and integration complexity
Patient-facing portals or apps
Security and audit requirements
Data migration from older systems
:: Privacy and security
HIPAA safeguards we set up in Health Cloud
Salesforce provides the tools and signs a BAA. Whether your org is compliant depends on how it is configured. These are the safeguards we put in place.
Built into every Health Cloud org
Business Associate Agreement signed with Salesforce
Shield Platform Encryption for sensitive fields
Field-level security and minimum-necessary access
Field audit trail and event monitoring
Multi-factor authentication for every user
Sandboxes with masked data for testing
Common mistakes we avoid
Real patient data copied into test sandboxes
Shared logins for front-desk staff
PHI in email templates and reports sent by email
Integrations with broader access than needed
No review of who can export data
:: Why Sterling
What you get
A Health Cloud org configured for your care model
EHR data flowing in through FHIR or HL7
Security settings documented for audits
Trained care coordinators
A plan for portals and AI agents next
:: Tools we use
Health Cloud
Shield Platform Encryption
Experience Cloud
MuleSoft
FHIR
HL7
Data Cloud
Agentforce
Tableau
4.9
Average rating on Clutch · 350+ projects since 2019
:: Questions
Questions about Health Cloud
Is Salesforce Health Cloud HIPAA compliant?
Can Health Cloud connect to our EHR?
How long does a Health Cloud implementation take?
Who is Health Cloud for?
Have you built healthcare software before?
What is Salesforce Health Cloud?
How much does Salesforce Health Cloud cost?
Can Health Cloud integrate with Epic?
Does Health Cloud replace an EHR?
Can patients use Health Cloud directly?
What is Shield Platform Encryption?
:: Related Salesforce services
Other ways we can help
Send us your brief. We’ll help turn it into reality
A senior engineer replies within one business day with questions or a first plan: approach, team, timeline and estimate.