:: Case study / Marketplace
ConnectX Hub, a home services marketplace first to market in Nigeria
CloudEX IT Solutions wanted one app for beauty, wellness, repairs and maintenance at home, with bookings in real time and providers customers could trust.
Client: CloudEX IT Solutions
Nigeria
iOS and Android
The brief
ConnectX Hub is a platform for booking services at home, from beauty and wellness to repairs and maintenance. Customers book and pay in the app; service providers receive bookings and deliver the work, with the platform keeping both sides in step.
CloudEX IT Solutions came to us with the idea. We put together a team of business analysts, a senior solution architect, senior developers and UI/UX designers to take it from first workshops to launch.
:: The challenges
What made it hard
01
Many services, one app
A back end that handles very different service categories without becoming a tangle.
02
Live availability
Real-time bookings and provider availability, so customers never book a slot that’s gone.
03
Secure payments
Payment gateways available in Nigeria, with transactions protected end to end.
04
Trust at the door
A verification flow so only background-checked professionals can take bookings.
05
Room to grow
Scale and performance as customers and providers multiply after launch.
How the platform fits together
Customers and providers use the same iOS and Android app with different roles. Behind it, a cloud back end built as microservices keeps service categories, bookings, provider availability, payments and verification separate, so each part can scale and change on its own. Real-time synchronisation keeps booking status the same on both sides, and notifications tell customers and providers about every change.
:: What we built
Everything in the platform
Service categories
Beauty, wellness, repairs and maintenance organised so customers find what they need quickly.
Real-time booking
Live provider availability and instant confirmation of every booking.
Notifications
Immediate updates to customers and providers on new bookings, changes and status.
Local payment gateways
Secure payments through gateways available in Nigeria, protected by encryption.
Provider verification
Background-checked professionals only, before they can accept work.
Microservices back end
Cloud services that scale with demand without slowing the app down.
:: How we delivered it
From idea to launch, and after
Requirement analysis
Workshops with CloudEX to understand the vision and business goals before a line of code.
User-centred design
Wireframes and prototypes tested with potential users and refined from their feedback.
Build
Service categories, real-time bookings, payments and verification on a microservices back end.
Testing
Unit, integration and user acceptance testing across real-world scenarios.
Launch
Delivered within the agreed timeline, with weekly progress meetings throughout.
Ongoing support
Regular updates and new features based on user feedback after launch.
:: Delivery
The engagement
Platforms
iOS and Android
Team
Business analyst, senior architect, senior developers, UI/UX
Testing
Unit, integration and user acceptance
After launch
Ongoing support and updates
:: The result
What the client got
Launch
Delivered on the agreed timeline
Market
First mover in at-home services booking
Users
A growing customer and provider base
Platform
Ready to add services and scale
:: In the client’s words
AO
Abraham Oguche
Owner, CloudEX IT Solutions
:: Related services
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